Return Policy

30-Day Returns

We want you to love your brows. If you're not happy with your order, you can return unused items in their original packaging within 30 days of delivery.

How to start a return

Email us at oumaroulayekeita@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are sent to your original payment method, usually within 3–5 business days. Your bank may take a few extra days to show it.

Damaged or wrong items

If your order arrives damaged, defective, or you received the wrong shade, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no extra cost.

Items we can't accept

For hygiene reasons, brow pens that have been opened and used can't be returned unless they arrived damaged or defective.